Order Processing Time:
Please allow 3-5 business days for order processing. Orders placed on weekends or holidays will be processed on the next business day.
We offer standard shipping options. Standard shipping typically takes 6-8 business days.
Some larger packages may require private logistics carriers and you will be notified upon shipment.
We offer flat rate shipping on most items at a rate of $11.99.
We no longer offer International Shipping.
Once your order ships, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor your shipment’s progress.
While we strive to meet delivery expectations, unforeseen circumstances may cause delays. We will communicate any significant delays and provide assistance as needed.
Lost or Stolen Packages:
Although it is not a requirement we encourage Route Package Protection to be added to your order. Please email us at firstname.lastname@example.org with any additional concerns.
Please Ensure your shipping address is accurate during checkout. We are not responsible for items shipped to an incorrect address provided by the customer. In the event of an incorrect address resulting in a package being returned, a re-shipping charge of $11.99 will apply, as it is beyond our control.
Returns due to Failed Deliveries:
If a package is returned due to failed delivery attempts, additional shipping charges may apply for reshipment.
Extreme weather conditions may impact shipping times. We appreciate your understanding in such situations.
for choosing Brown Sugar Babe!