Returns
*NO RETURNS OR REFUNDS ON SALE PRODUCTS AND ORDERS*
Thank you for your purchase. We hope you are happy with your order. If you are not satisfied with your purchase, you may return unused items to us. Please note:
- Returns must be initiated within 7 days of delivery.
- Â Returned items must be sent back within 7 business days after initiating the return.
- Â We do not offer exchanges.
- Â All returned orders/items will incur a 50% restocking fee.
- Shipping fees are nonrefundable.
All returns require a return label from the Brown Sugar Babe returns/customer service team. To initiate a return, please contact help@BrownSugarBabe.net
Due to return fraud, once your returned item(s) reach our warehouse, we will inspect them for authenticity. After verification, a refund of 50% of the order/item amount will be credited to the original payment method within 5-7 business days.
Damaged Goods:
Returns involving damaged goods require clear images and/or videos of the damaged items for replacement consideration. Once received, we will inspect the product for usage before processing any replacements.
International Orders:
No returns or refunds are accepted for international orders.
Return Policy for Candles:
We want you to be completely satisfied with your candle purchase. If, for any reason, you are not satisfied, we accept returns of unused candles within 7 days of delivery.
- Only unused candles are eligible for return.
- Â Returns must be initiated within 7 days of delivery.
- Returned candles must be sent back within 7 business days after initiating the return.
- Used candles are not eligible for return.Â
 Note: Shipping costs are non-refundable.
NO RETURNS ON SALE PRODUCTS
help@brownsugarbabe.net